If network connectivity is unstable, the connection to the VPN server will also be unstable.įor some general home network troubleshooting, see: Home Internet Troubleshooting
If that does not resolve the issue, more troubleshooting needs to be done. Make sure everything is unchecked other than 'Prevent computer from sleeping automatically when the display is off' and 'Wake for network access'.
If so, this can cause the VPN to disconnect. Your computer may be configured to disable the network adapter when going to sleep. Resolution Check Operating System Sleep Settings Click on the Cisco An圜onnect tray icon to see how much time remains on your current VPN session. If your connection is not idle, there is an 18 hour VPN connection limit. In addition, there is a 2 hour 5 minute idle timeout at campus firewalls. Note that there is a 4 hour idle timeout set on the VPN server this means that the VPN will time out the connection if no data is sent over the VPN tunnel for 4 hours. The most common cause of a VPN disconnect is a local network connectivity issue.
